Tax Office Team Leader — Growth & Team Development

Jackson Hewitt Tax Service Inc.; Maryville (MO); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Résumé du poste

Jackson Hewitt Tax Service Inc. in Maryville, MO is seeking a Team Leader to manage day-to-day operations across multiple offices and kiosks. Under supervision, you’ll guide seasonal staff, drive tax prep work, and help maximize revenue and office profitability.

The role emphasizes strong leadership, recruiting coordination, customer service, and adherence to quality standards. Training is provided, and experience in tax prep plus PTIN is a plus.

Qualifications

• High School Degree or equivalent related business experience preferred.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN a plus but not required.
• One year of previous management or supervisory experience desired.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Dependable, fast learner, with great communication skills.
• Valid driver's license and reliable transportation.

Responsabilités

• Supervises seasonal hourly staff members at locations in your assigned area.
• Communicates with Management on recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Reviews and monitors office work schedules and hours worked to keep locations staffed.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Reviews productivity reports and takes appropriate action where necessary.
• Maintains a filing system for filing, acknowledged, rejected and complete tax returns.
• Follows up with void/hold tax return clients to persuade them to return to the office and file their tax return.
• Team Leads will also prepare tax returns (training provided, no experience needed).
• Deliver supplies to your locations.

Connaissances

Supervisory experience

Customer service

Communication skills

Proficiency with Word/Excel

PTIN knowledge (plus)

Dependability

Driver's license

Formation

High School Diploma or equivalent

Course of study in management or tax preparation/accounting

Outils

Word

Excel

Tax preparation software

Accounting software

Description du poste

Jackson Hewitt Tax Service Inc. in Maryville, MO is seeking a Team Leader to manage day-to-day operations across multiple offices and kiosks. Under supervision, you’ll guide seasonal staff, drive tax prep work, and help maximize revenue and office profitability.

The role emphasizes strong leadership, recruiting coordination, customer service, and adherence to quality standards. Training is provided, and experience in tax prep plus PTIN is a plus.