Regional Tax Prep Operations Lead

Jackson Hewitt Tax Service Inc.; Maryville (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. in Missouri seeks a Multi Store Supervisor to lead staffing, productivity, tax prep work and marketing across several offices. You will oversee seasonal team members, drive store operations, and maximize revenue and profitability while safeguarding sensitive information.

The role requires in-person presence at multiple locations, with guidance to ensure quality, schedules, and compliance across sites. Training and advancement await strong performers.

Qualifications

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous management or supervisory experience preferred.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience a plus.

Responsibilities

• Leads recruiting efforts of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Leadership

Office management

Time management

Tax software familiarity

Computer literacy

Education

High School Diploma/GED

Management or tax/accounting coursework preferred

Supervisory experience

Experience in tax preparation a plus

Tools

Word

Excel

Tax software (generic)

Job description

Jackson Hewitt Tax Service Inc. in Missouri seeks a Multi Store Supervisor to lead staffing, productivity, tax prep work and marketing across several offices. You will oversee seasonal team members, drive store operations, and maximize revenue and profitability while safeguarding sensitive information.

The role requires in-person presence at multiple locations, with guidance to ensure quality, schedules, and compliance across sites. Training and advancement await strong performers.