Tax Office Team Leader & Experience Coach

H&R Block; Austin (TX); On-site; USD 35,000 - 52,000; Part time

Job summary

H&R Block is seeking an in-person Part-time Office Experience Supervisor to lead a Tax Advisors and CSP team, driving a consultative client experience and seasonal tax growth in Austin. You will coach staff, coordinate with CCS teams, and ensure daily office execution while ramping up for the busy tax season.

You will manage schedules, mentor associates, and lead daily huddles to align priorities, with evening/weekend hours as needed.

Qualifications

• Strong people management experience in a service/retail environment.
• Commitment to delivering a differentiated, consultative client experience.
• Demonstrated coaching capability with direct feedback and behavior change.
• Strong decision-making and judgment in fast-paced settings.
• Excellent interpersonal and communication skills for difficult conversations.
• Data fluency to interpret KPIs, surveys, and coaching data.
• Proficient with MS Office, Teams, and office systems.
• Ability to work a flexible schedule based on business needs.
• High school diploma or GED or equivalent.

Responsibilities

• Lead daily office operations, including appointment scheduling, capacity, conflicts, and walk-ins.
• Coach and develop Tax Advisors and CSPs on client-facing professionalism and scheduling discipline.
• Anchor coaching with a roadmap and protect coaching time from interruptions.
• Conduct regular huddles and communicate priorities to associates.
• Drive office growth targets: client count, revenue, conversions, service standards.
• Recruit, interview, and onboard seasonal tax office associates.
• Ensure seasonal readiness: training completion and new operating expectations.
• Manage change with empathy, reinforcing the why and modeling new behaviors.

Skills

People management

Client-centric mindset

Coaching capability

Decision making

Interpersonal communication

Data fluency

MS Office proficiency

Team scheduling & time management

Flexible work schedule

Education

High school or GED

Tools

MS Office

Teams

Appointment Manager

Dimensions

Copilot/Sidekick

Job description

H&R Block is seeking an in-person Part-time Office Experience Supervisor to lead a Tax Advisors and CSP team, driving a consultative client experience and seasonal tax growth in Austin. You will coach staff, coordinate with CCS teams, and ensure daily office execution while ramping up for the busy tax season.

You will manage schedules, mentor associates, and lead daily huddles to align priorities, with evening/weekend hours as needed.