Tax Office Team Lead

Jackson Hewitt; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Jackson Hewitt in Austin, TX is seeking a Seasonal Tax Office Supervisor. You will oversee one or more hourly staff at a local office, coordinating recruitment, scheduling, and performance to ensure accurate tax returns and timely refunds.

Responsibilities include enhancing customer service, handling administrative duties, and maintaining filing systems while promoting efficient operations and sales growth during peak season.

Qualifications

• High School Diploma or equivalent or related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number).
• One year of previous management or supervisory experience desired.
• Proficiency with common computer software: email, browsers, Word, Excel, and accounting or tax software.

Responsibilities

• Supervises one or more seasonal hourly staff members at a single location or kiosk.
• Communicates with the Manager on recruitment status for seasonal employees.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Develops, reviews, approves, and monitors office work schedules and hours worked.
• Monitors associate performance to ensure quality standards and deadlines.
• Reviews productivity and other reports and takes action as needed.
• Maintains filing system for tax returns (prepared, acknowledged, rejected, complete).
• Prints client checks each morning and distributes refunds timely.
• Follows up with clients to ensure tax returns are filed.

Skills

Management experience

Tax preparation

PTIN required

Supervisory experience

Computer software proficiency

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Jackson Hewitt in Austin, TX is seeking a Seasonal Tax Office Supervisor. You will oversee one or more hourly staff at a local office, coordinating recruitment, scheduling, and performance to ensure accurate tax returns and timely refunds.

Responsibilities include enhancing customer service, handling administrative duties, and maintaining filing systems while promoting efficient operations and sales growth during peak season.