Tax Office Supervisor — Flexible Schedule & Growth

Jackson Hewitt Tax Service Inc.; Xenia (OH); On-site; USD 36,000 - 58,000; Full time

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Store Supervisor to manage one office/kiosk within a district. You will supervise seasonal staff, support recruiting, ensure accuracy of tax returns, and drive customer service and sales.

This role requires a high school diploma, PTIN, and prior tax preparation or accounting exposure; previous supervisory experience is preferred. You will use standard office software to run daily operations and maintain filing and payout processes.

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number).
• One year of previous management or supervisory experience desired.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.

Responsibilities

• Supervises one or more seasonal hourly staff members at a single location or kiosk.
• Communicates with the Manager on recruitment, interviewing and hiring of seasonal employees for assigned locations when applicable.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Develops, reviews, approves, and monitors office work schedules and hours worked.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Reviews productivity reports, discount reports, AAG, and other reports and takes appropriate action where necessary.
• Maintains a filing system for filing, acknowledged, rejected and complete tax returns.
• Prints client checks each morning and ensures timely distribution of refund checks.
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return.

Skills

Tax preparation experience

PTIN

Supervisory experience

Microsoft Office

Education

High School Diploma or equivalent

Tools

Tax preparation software

Accounting software

Job description

Jackson Hewitt Tax Service Inc. is seeking a Store Supervisor to manage one office/kiosk within a district. You will supervise seasonal staff, support recruiting, ensure accuracy of tax returns, and drive customer service and sales.

This role requires a high school diploma, PTIN, and prior tax preparation or accounting exposure; previous supervisory experience is preferred. You will use standard office software to run daily operations and maintain filing and payout processes.