Tax Office Supervisor: Lead Team, Drive Client Success

Jackson Hewitt - 2790; Xenia (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

Jackson Hewitt in Xenia, OH is seeking a Store Supervisor to help manage a busy tax office. Under supervision, you will oversee staff, assist with staffing, productivity, tax prep work, and local marketing. You will supervise seasonal hourly employees, coordinate recruiting, scheduling, and ensure high quality service.

Proficiency with Word, Excel, and tax software is expected. This role requires a high school diploma, management experience, and PTIN; you will print checks and follow up with

Qualifications

• Supervise seasonal staff and manage scheduling.
• Recruiting, interviewing and hiring of seasonal employees.
• Maximize customer service and increase sales.
• Print client checks and ensure timely refund distribution.

Responsibilities

• Supervises seasonal staff at a single location.
• Communicates with the Manager on recruitment status.
• Maximize customer service and increase sales.
• Develops, reviews, approves, and monitors office work schedules and hours.
• Monitors associate performance to ensure quality and deadlines.
• Maintains filing system for tax returns.

Skills

Staff supervision

Customer service

Office software

Tax preparation knowledge

Education

High School Degree or equivalent

Business experience preferred

Tools

Word/Excel suite

Tax preparation software

Accounting software

Job description

Jackson Hewitt in Xenia, OH is seeking a Store Supervisor to help manage a busy tax office. Under supervision, you will oversee staff, assist with staffing, productivity, tax prep work, and local marketing. You will supervise seasonal hourly employees, coordinate recruiting, scheduling, and ensure high quality service.

Proficiency with Word, Excel, and tax software is expected. This role requires a high school diploma, management experience, and PTIN; you will print checks and follow up with