Tax Office Store Supervisor

Jackson Hewitt - 2790; Huber Heights (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Jackson Hewitt in Ohio is seeking a Store Supervisor to oversee one office or kiosk within a district. You will supervise seasonal staff, coordinate recruitment, and ensure accurate tax preparation and customer service.

This role involves administrative duties, scheduling, monitoring performance, and using tax software to produce and distribute client refunds while maintaining confidentiality and strong compliance.

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number).
• One year of previous management or supervisory experience desired.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.

Responsibilities

• Supervises one or more seasonal hourly staff members at a single location or kiosk
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills

Supervisory experience

Customer service

Office management

Tax software familiarity

Education

High School Degree or equivalent related business experience

Course of study in management or in tax preparation and/or accounting preferred

One year of previous management or supervisory experience desired

Tools

Proficiency with Word, Excel, and accounting or tax preparation software

Job description

Jackson Hewitt in Ohio is seeking a Store Supervisor to oversee one office or kiosk within a district. You will supervise seasonal staff, coordinate recruitment, and ensure accurate tax preparation and customer service.

This role involves administrative duties, scheduling, monitoring performance, and using tax software to produce and distribute client refunds while maintaining confidentiality and strong compliance.