Tax Office Supervisor — Lead Client Service & Sales

Jackson Hewitt - 2790; Dayton (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Jackson Hewitt - 2790 in Dayton, OH is seeking a Store Supervisor to oversee one office/kiosk under supervision. You will manage staff, coordinate tax prep work, and support marketing activities while maintaining client confidentiality and high service standards.

The role requires strong organizational skills, experience supervising others, and proficiency with common software. You will work with the store manager to ensure accurate scheduling, performance monitoring, and timely processing of

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number).
• One year of previous management or supervisory experience desired.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.

Responsibilities

• Supervises one or more seasonal hourly staff members at a single location or kiosk.
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable.
• Maximize customer service and increase sales.
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills

Supervisory experience

Office management

Tax preparation software

PTIN knowledge

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

Jackson Hewitt - 2790 in Dayton, OH is seeking a Store Supervisor to oversee one office/kiosk under supervision. You will manage staff, coordinate tax prep work, and support marketing activities while maintaining client confidentiality and high service standards.

The role requires strong organizational skills, experience supervising others, and proficiency with common software. You will work with the store manager to ensure accurate scheduling, performance monitoring, and timely processing of