Store Supervisor: Tax Prep & Client Success (Flexible)

Jackson Hewitt; Roanoke (VA); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

401(k)

401(k) matching

Flexible schedule

Job summary

Jackson Hewitt Inc. is seeking a Store Supervisor to oversee one office within a district, guiding seasonal staff, managing tax prep work, and supporting marketing efforts. This role requires coordination with the Store Manager and adherence to company policies.

You will supervise hourly staff, schedule shifts, monitor performance, and ensure accurate filing, checks distribution, and timely client service. Prior tax preparation experience and PTIN are valued; a high school degree or equivalent

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• PTIN (Preparer Tax Identification Number) required.
• Minimum one year of supervisory experience.

Responsibilities

• Supervises one or more seasonal hourly staff members at a single location or kiosk.
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Develops, reviews, approves, and monitors office work schedules and hours worked.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return.

Skills

Staff supervision

Recruiting

Customer service

Office administration

Tax preparation

Office software

Education

High School Diploma or equivalent

Tools

Tax software

Job description

Jackson Hewitt Inc. is seeking a Store Supervisor to oversee one office within a district, guiding seasonal staff, managing tax prep work, and supporting marketing efforts. This role requires coordination with the Store Manager and adherence to company policies.

You will supervise hourly staff, schedule shifts, monitor performance, and ensure accurate filing, checks distribution, and timely client service. Prior tax preparation experience and PTIN are valued; a high school degree or equivalent