Tax Center Supervisor: Lead Team & Client Growth

Jackson Hewitt; Dayton (OH); On-site; USD 42,000 - 63,000; Full time

Job summary

Jackson Hewitt is seeking a Store Supervisor to oversee one office/kiosk within the assigned district. Under general supervision, you will manage staffing, tax prep work, and marketing activities to ensure the office runs efficiently and professionally.

You will supervise seasonal staff, assist with recruiting, maximize customer service and sales, handle scheduling, monitor performance, review reports, and ensure accurate tax returns and timely refunds in Dayton, Ohio.

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN.
• One year of previous management or supervisory experience desired.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.

Responsibilities

• Supervises one or more seasonal hourly staff members at a single location or kiosk
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills

High School degree or equivalent

Management coursework or tax prep

PTIN

Supervisory experience

Office software proficiency

Job description

Jackson Hewitt is seeking a Store Supervisor to oversee one office/kiosk within the assigned district. Under general supervision, you will manage staffing, tax prep work, and marketing activities to ensure the office runs efficiently and professionally.

You will supervise seasonal staff, assist with recruiting, maximize customer service and sales, handle scheduling, monitor performance, review reports, and ensure accurate tax returns and timely refunds in Dayton, Ohio.