Tax Office Receptionist & Client Concierge

H&R Block, Inc.; Pacific (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in our Missouri office.

You will manage client check-in, answer phones, schedule appointments, and assist with daily office operations to ensure a smooth tax-season experience. This in-person role requires strong customer service skills and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate with team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Office organization

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in our Missouri office.

You will manage client check-in, answer phones, schedule appointments, and assist with daily office operations to ensure a smooth tax-season experience. This in-person role requires strong customer service skills and the ability to multitask in a fast-paced environment.