Front Desk & Client Care Specialist – Tax Office

H&R Block, Inc.; Boise (ID); On-site; USD 26,000 - 38,000; Full time

Job summary

H&R Block in Boise, Idaho is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and opportunities to progress into tax preparation or office leadership. You will greet clients, handle check-in, organize documents, and collaborate with the team to ensure a smooth, professional experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Communication

Multitasking

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block in Boise, Idaho is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and opportunities to progress into tax preparation or office leadership. You will greet clients, handle check-in, organize documents, and collaborate with the team to ensure a smooth, professional experience.