In-Office Client Experience Specialist - Tax Office

H&R Block, Inc.; Sioux City (IA); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block, Inc. in Sioux City, IA is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in person.

This role provides training and growth into tax preparation or office leadership. Evening and weekend shifts during tax season are required, with a focus on confidentiality and a professional client experience.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (MS Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the first friendly face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax pro.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, professional office environment.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Scheduling

Multitasking

Organization

Communication

Microsoft Office

Customer service

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Sioux City, IA is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in person.

This role provides training and growth into tax preparation or office leadership. Evening and weekend shifts during tax season are required, with a focus on confidentiality and a professional client experience.