In-Person Client Services Concierge

H&R Block, Inc.; Sioux City (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Sioux City, IA. This in-person role serves as the welcoming face of the office, handling client check-in, scheduling, and document handling with a focus on confidentiality and efficiency.

You will greet clients, answer calls, and align them with the right tax professional. The position supports daily operations and offers exposure to tax preparation and office leadership pathways during peak tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities; detail-oriented and organized.
• Proficient with basic computer programs (Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain orderly, professional office environment and client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

MS Office

Education

High school diploma or GED

Tools

MS Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Sioux City, IA. This in-person role serves as the welcoming face of the office, handling client check-in, scheduling, and document handling with a focus on confidentiality and efficiency.

You will greet clients, answer calls, and align them with the right tax professional. The position supports daily operations and offers exposure to tax preparation and office leadership pathways during peak tax season.