Tax Office Front Desk & Client Services Pro

H&R Block; Lacey (WA); On-site; USD 24,000 - 37,000; Part time

Benefits offered by this job

Medical coverage

401(k)

Employee Assistance Program

Fitness center programs

Associate discount program

Travel insurance

Job summary

H&R Block in Washington (Lacey) is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals.

This in-person role requires strong communication, multitasking, and discretion when handling confidential information. Training provided; a stepping stone into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Able to multitask and manage competing priorities.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Washington (Lacey) is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals.

This in-person role requires strong communication, multitasking, and discretion when handling confidential information. Training provided; a stepping stone into tax preparation or office leadership.