Tax Office Front Desk & Client Concierge

H&R Block; Jacksonville (FL); On-site; USD 23,000 - 32,000; Part time

Job summary

H&R Block in Jacksonville, FL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals. With training and support, this role can be a stepping stone into tax preparation or office leadership.

This in-person position requires strong customer service skills and flexibility to work during tax season evenings and weekends.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

MS Office/Teams

Evenings/weekends

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Jacksonville, FL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals. With training and support, this role can be a stepping stone into tax preparation or office leadership.

This in-person position requires strong customer service skills and flexibility to work during tax season evenings and weekends.