Tax Office Client Concierge — In-Person Receptionist (Evenings)

H&R Block, Inc.; Douglasville (GA); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Comprehensive benefits

Life-work balance support

Zusammenfassung

H&R Block in Douglasville, GA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and help connect clients with the right tax professional.

This in-person role supports daily office operations and collaborates with tax professionals. Strong communication and discretion with confidential information are essential; evenings and weekends during tax season are required.

Qualifikationen

• Experience in fast-paced, client-centric environments.
• Excellent interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Customer service

Communication

Scheduling

Office administration

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Jobbeschreibung

H&R Block in Douglasville, GA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and help connect clients with the right tax professional.

This in-person role supports daily office operations and collaborates with tax professionals. Strong communication and discretion with confidential information are essential; evenings and weekends during tax season are required.