Client Experience Specialist – Tax Office Front Desk

H&R Block, Inc.; Milton (GA); In loco; USD 19.000 - 25.000; Part-time

Descrizione del lavoro

H&R Block in Milton, GA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations.

You will greet clients, answer calls, check-in and organize documents, and collaborate with tax professionals to ensure a smooth, professional client experience. Evening and weekend availability during tax season is required.

Competenze

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Mansioni

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Conoscenze

Customer service

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Teams

Scheduling systems

Descrizione del lavoro

H&R Block in Milton, GA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations.

You will greet clients, answer calls, check-in and organize documents, and collaborate with tax professionals to ensure a smooth, professional client experience. Evening and weekend availability during tax season is required.