Tasting Room Supervisor — Guest Experience & Sales

Tasting Room Expo; Calistoga (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Parental & caregiver leave

Volunteer days

Flexible work options

Wellbeing program

401(k) with company match

Wine perks & discounts

Recognition & rewards

Job summary

The Wine Experience (TWE) in Calistoga, CA is seeking a shift supervisor to lead our retail and hospitality team. You will oversee daily operations, coach staff, and drive sales while maintaining brand standards and an exceptional guest experience.

This role blends hands-on hospitality with team leadership and operational excellence. You will support inventory management, training, and guest engagement to uphold top-tier service across our wine and club programs.

Qualifications

• 2+ years wine sales, restaurant or hospitality experience.
• Strong communication with all levels of staff and guests.
• Must be able to work weekends/holidays and be self-motivated.

Responsibilities

• Lead daily retail operations including inventory, shipping/receiving, guest orders, and inventory controls.
• Deliver exceptional guest experiences by welcoming visitors, sharing wine knowledge, resolving service issues, and promoting wine club memberships.
• Train and support hospitality team members, ensuring service standards and guest experience expectations.
• Support direct-to-consumer sales goals and participate in events, maintaining a clean, well-stocked retail space.

Skills

Wine sales experience

Communication

Flexible shifts

Napa Valley knowledge

Wine basics

Inventory management

Leadership

Organization

Ability to lift 40 lbs

21+ years

Job description

The Wine Experience (TWE) in Calistoga, CA is seeking a shift supervisor to lead our retail and hospitality team. You will oversee daily operations, coach staff, and drive sales while maintaining brand standards and an exceptional guest experience.

This role blends hands-on hospitality with team leadership and operational excellence. You will support inventory management, training, and guest engagement to uphold top-tier service across our wine and club programs.