Wine Tasting Room Supervisor — Lead Sales & Guest Experience

Ponte Winery; Temecula (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401k Matching Plan

Life Insurance

Pet Insurance

3 Weeks of PTO

Job summary

Ponte Winery in Temecula, CA is seeking a Tasting Room Supervisor to support the Tasting Room Manager, Wine Club, and drive guest interaction and sales across multiple locations. You will supervise associates, ensure compliance with company policies, and help maintain service standards.

The role requires strong leadership in a fast-paced DTC winery, with weekend and holiday coverage, budgeting, payroll, and use of Wine Direct, Vin65, and POS systems.

Qualifications

• Experience supervising a direct-to-consumer sales team in wine.
• Experience meeting sales and membership goals.
• Proven ability to manage guest issues and service quality.

Responsibilities

• Supervise three wine-tasting locations and manage staff.
• Open and close operations per procedures.
• Hire and train new associates.
• Monitor cash handling and reconciliation.
• Schedule labor to meet activity and labor cost targets.
• Deliver exceptional hospitality and memorable guest experiences.
• Maintain safety and cleanliness of FOH/BOH areas.

Skills

Customer service

Team supervision

Budgeting & payroll

Retail/sales goals

Excellent communication

Tools

Outlook

Excel

Word

Wine Direct

VIN65

TOCK

ALOHA

POS systems

Job description

Ponte Winery in Temecula, CA is seeking a Tasting Room Supervisor to support the Tasting Room Manager, Wine Club, and drive guest interaction and sales across multiple locations. You will supervise associates, ensure compliance with company policies, and help maintain service standards.

The role requires strong leadership in a fast-paced DTC winery, with weekend and holiday coverage, budgeting, payroll, and use of Wine Direct, Vin65, and POS systems.