Guest Experience Leader – Tasting Room

Leal Vineyards; Hollister (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Leal Vineyards in Hollister, CA is seeking a Tasting Room Supervisor to oversee daily operations, train staff, drive sales, and ensure exceptional guest experiences.

You will coach tasting room staff, schedule shifts, manage wine club shipments and events, maintain a clean, inviting space, handle guest inquiries, and uphold brand standards.

The ideal candidate is energetic, personable, knowledgeable about wine, and capable of leading a team in a fast-paced hospitality environment.

Qualifications

• Prior experience in Tasting Room sales or a hospitality role.
• Experience supervising employees.
• Strong hospitality, sales, organizational and customer service skills.
• Valid driver’s license with safe driving record.
• California Food Handlers Certificate and ABC Responsible Beverage Serving Certification are preferred.
• Proficiency with Word, Excel, and POS systems.
• Excellent time management and communication skills.

Responsibilities

• Hands-on supervision of a small Tasting Room staff and interaction with winery guests.
• Ensure the Tasting Room meets sales and wine club goals; run sales reports as requested.
• Maintain a fun, friendly, clean Tasting Room environment and keep menus/signage up-to-date.
• Oversee wine club shipments, events, and quarterly releases; assist with newsletters and marketing blasts.
• Assist with hiring, training, scheduling, and evaluating staff; address performance issues.
• Ensure brand standards and compliance with laws in all interactions and operations.
• Coordinate quarterly meetings and staff training; uphold safety and sanitation standards.
• Conduct regular inventory counts and ensure supplies are ordered.

Skills

Tasting Room sales

Hospitality

Staff supervision

Customer service

Communication

Teamwork

Problem solving

Time management

Organizational skills

Sales analytics

Tools

POS systems

Microsoft Office

Job description

Leal Vineyards in Hollister, CA is seeking a Tasting Room Supervisor to oversee daily operations, train staff, drive sales, and ensure exceptional guest experiences.

You will coach tasting room staff, schedule shifts, manage wine club shipments and events, maintain a clean, inviting space, handle guest inquiries, and uphold brand standards.

The ideal candidate is energetic, personable, knowledgeable about wine, and capable of leading a team in a fast-paced hospitality environment.