TANF Eligibility Specialist II — Hybrid/Remote Ready

Department of Marine Resources; Lewiston (ME); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave

Job summary

Department of Health and Human Services (DHHS) in Maine is seeking an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a focus on TANF policy. You will handle sensitive data, interview clients, and ensure accurate determinations in a fast-paced environment.

The role requires strong interpersonal skills, data gathering ability, and a four-year education/experience combination or a Bachelor's degree in related fields.

Qualifications

• Four-year combination of education, training, and/or progressively responsible experience in a social services setting.
• Bachelor's Degree in Social Services, Business Administration, or other related field accepted.
• Strong interviewing and data gathering skills required.

Responsibilities

• Interview clients, obtain facts, data and documentation for eligibility.
• Evaluate information against program standards and criteria.
• Explain eligibility rules and rights to clients and representatives.
• Review data for accuracy, request documents, and verify data.
• Answer inquiries and refer clients to programs.
• Enter data into an automated system and ensure correct eligibility results.
• Communicate with clients, co-workers and other agencies in writing and verbally.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of all applicant and recipient information.

Skills

Interviewing clients

Data gathering

Customer service

Conflict resolution

Confidentiality & privacy

Education

Bachelor's degree or 4-year combination of education/experience

Tools

Automated eligibility system

Job description

Department of Health and Human Services (DHHS) in Maine is seeking an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a focus on TANF policy. You will handle sensitive data, interview clients, and ensure accurate determinations in a fast-paced environment.

The role requires strong interpersonal skills, data gathering ability, and a four-year education/experience combination or a Bachelor's degree in related fields.