TANF Eligibility Specialist II | Remote/Hybrid

Department of Marine Resources; Bangor (ME); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

Partial telework with management appro

Job summary

Department of Health and Human Services (DHHS) in Bangor seeks an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a strong TANF focus. The role may include quality control duties and involves handling sensitive information with care and professionalism.

The position supports the TANF Unit and requires strong interpersonal skills to interact with clients in varying emotional states, ensuring accurate and timely determinations.

Qualifications

• A four (4) year combination of education, training, and/or progressively responsible experience in a social services setting which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations, claims resolutions, and/or customer service requests.
• OR a Bachelor's Degree in Social Services, Business Administration, or other related field

Responsibilities

• Interview clients, obtains and assesses all necessary facts, data, supporting information, and documentation pertaining to the application or recertification for public assistance.
• Evaluate information and applies allowable standards and criteria.
• Explain program eligibility requirements, rules, regulations and individual rights and responsibilities to clients and their representatives.
• Reviews and analyzes information for accuracy; identifies inconsistencies; requests necessary documentation; verifies and validates data.
• Answers inquiries and refers clients to various programs.
• Accurately enters data into an automated system and ensures accurate eligibility results.
• Communicate verbally and in writing with clients, co-workers and other agencies.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of all applicant and recipient information.

Skills

Interviewing

Data gathering

Interpersonal skills

Conflict resolution

Education

Bachelor's Degree in related field

Job description

Department of Health and Human Services (DHHS) in Bangor seeks an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a strong TANF focus. The role may include quality control duties and involves handling sensitive information with care and professionalism.

The position supports the TANF Unit and requires strong interpersonal skills to interact with clients in varying emotional states, ensuring accurate and timely determinations.