Tampa Digital Banking Guide & Community Host

Capital One; Tampa (FL); On-site; USD 48,000 - 55,000; Part time

Benefits offered by this job

Day 1 medical coverage

Dental coverage

Vision and prescriptions

Flexible Spending Accounts

Life and disability insurance

Paid time off

Education assistance

Matching 401(k) up to 7.5%

Paid parental leave

Mental health support

Back‑up child or elder care

Signature Threads beverage perk

Custom beverage while working

Job summary

Capital One is seeking a Café Ambassador in Tampa, FL to serve as the face of the mission to change banking for good. You’ll engage guests in a community hub setting, guiding them through digital tools and ensuring a high‑quality, non‑sales experience.

This part‑time role emphasizes customer care, event support, and a flexible schedule. You’ll be a culture carrier in a dynamic, on‑the‑move environment within a Capital One café.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree preferred.
• 2+ years of banking experience preferred.
• 2+ years of Retail or Customer-facing experience preferred.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Engage guests in a high-energy community space that serves as a guest experience hub.
• Explain Capital One products through genuine conversation, not hard sales.
• Guide customers through our digital tools and help troubleshoot tech challenges.
• Host and support local events promoting financial health.
• Advocate for customers and resolve issues in line with compliance requirements.
• Move throughout the Café to connect with the community and support guest flow.

Skills

Written and oral communication

Education

High School Diploma / GED

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Café Ambassador in Tampa, FL to serve as the face of the mission to change banking for good. You’ll engage guests in a community hub setting, guiding them through digital tools and ensuring a high‑quality, non‑sales experience.

This part‑time role emphasizes customer care, event support, and a flexible schedule. You’ll be a culture carrier in a dynamic, on‑the‑move environment within a Capital One café.