Digital Banking Guide & Community Host

Capital One Group; Tukwila, Northern (WA, KY); Hybrid; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

Education assistance

401(k) match

Parental leave

Mental health support

Back-up child or elder care

Custom Threads beverage

Job summary

Capital One in Tukwila, WA, seeks a Café Ambassador to be the face of our mission: change banking for good. You’ll navigate the Café as a high-energy guide to digital banking, not a barista, helping guests explore Capital One’s products within a vibrant community hub.

The role emphasizes service over sales, focusing on relationship-building, troubleshooting digital tools, hosting local events, and supporting an inclusive, compliant team culture.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree preferred; 2+ years banking experience; 2+ years customer-facing work; proficient in G-Suite; strong written and oral communication.

Responsibilities

• Engage guests in a high-energy, community-focused environment.
• Share Capital One’s products and services through genuine conversation, not hard sales.
• Guide customers through our digital ecosystem and troubleshoot tech.
• Host and support local events promoting financial health.
• Advocate for customers and resolve issues in line with compliance.
• Foster an inclusive, collaborative team culture and be a flexible, engaged team member.
• Move through the cafe to connect with the community and support guest flow.

Job description

Capital One in Tukwila, WA, seeks a Café Ambassador to be the face of our mission: change banking for good. You’ll navigate the Café as a high-energy guide to digital banking, not a barista, helping guests explore Capital One’s products within a vibrant community hub.

The role emphasizes service over sales, focusing on relationship-building, troubleshooting digital tools, hosting local events, and supporting an inclusive, compliant team culture.