Tableau‑Driven Customer Success Manager

Salesforce; Seattle (WA); Hybrid; USD 123,100 - 186,300; Full time

Benefits offered by this job

Time off programs

Medical, dental, vision coverage

401(k)

Employee stock purchasing program

Job summary

Salesforce, a leader in AI CRM, is seeking a Customer Success Manager in Seattle who will be integral in ensuring customers achieve a high return on their investments. This role involves strategic advisory, stakeholder management, and driving adoption of Salesforce products.

With a focus on customer accountability, you will manage relationships and oversee the delivery of services, ensuring alignment with customer goals. The ideal candidate will possess strong consulting and technical skills, coupled with a desire to drive customer success.

Qualifications

• Expertise in driving customer success and value.
• Experience in SaaS platform environments.
• Strong skills in stakeholder management and technical advisory.

Responsibilities

• Ensure high-value customers achieve ROI with the platform.
• Drive adoption of Sales and Service Cloud features.
• Manage customer relationships and oversee deliverables.

Skills

Customer Success

Consulting Skills

Technical Advisory

Communication Skills

Project Management

Education

3+ years in Customer Success or related fields

Tableau Desktop Specialist and Data Analyst certifications

Tools

Tableau

Salesforce

Job description

Salesforce, a leader in AI CRM, is seeking a Customer Success Manager in Seattle who will be integral in ensuring customers achieve a high return on their investments. This role involves strategic advisory, stakeholder management, and driving adoption of Salesforce products.

With a focus on customer accountability, you will manage relationships and oversee the delivery of services, ensuring alignment with customer goals. The ideal candidate will possess strong consulting and technical skills, coupled with a desire to drive customer success.