Tableau‑Driven Customer Success Manager

Salesforce; Dallas (TX); Hybrid; USD 123,100 - 186,300; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

Employee stock purchasing program

Job summary

Salesforce is seeking a Customer Success Manager in Dallas, Texas to ensure high-value customers achieve significant returns on their investments. You will collaborate with customers in multiple industries, providing guidance and technical advice.

The ideal candidate has strong consulting skills, extensive experience in SaaS platforms, and proficiency with Tableau. This role requires excellent communication and a strategic approach to stakeholder management.

Qualifications

• 3+ years of experience in Customer Success or SaaS platforms.
• Strong background in helping customers achieve their goals with technology.
• Experience organizing and leading discussions with C-level stakeholders.

Responsibilities

• Ensure customer accountability and drive value alignment.
• Provide strategic advisory and manage stakeholder relationships.
• Monitor technical health and drive adoption of products.

Skills

Customer Success expertise

Consulting skills

Communication skills

SaaS platform experience

Technical understanding

Education

Bachelor's degree or equivalent

Tableau Desktop Specialist certification

Data Analyst certification

Tools

Tableau

Salesforce

Job description

Salesforce is seeking a Customer Success Manager in Dallas, Texas to ensure high-value customers achieve significant returns on their investments. You will collaborate with customers in multiple industries, providing guidance and technical advice.

The ideal candidate has strong consulting skills, extensive experience in SaaS platforms, and proficiency with Tableau. This role requires excellent communication and a strategic approach to stakeholder management.