Table Games Pit Manager — Lead Training & Compliance

Cowlitz Tribal Gaming Authority; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Cowlitz Tribal Gaming Authority seeks a Shift Supervisor to assist the Shift Manager with day-to-day operation of table games, including training, counseling, and supervising team members.

Responsibilities include promoting guest service, maintaining positive culture, securing games, and enforcing internal controls while coordinating with Surveillance and Scheduling. Candidates should have supervisory casino experience and strong interpersonal skills.

Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Two years' supervisory experience in a high-volume, complex casino environment.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must be able to work various shifts and flexible hours.
• Must be able to stand and walk for an 8-hour shift.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the Spirit of Talïcn and Core Values of ilani.
• Supervises and secures all games in assigned gaming area.
• Ensures the security of the table games and related equipment and maintains clear lines of communication between table games personnel and the Surveillance Department.
• Ensures the accuracy and integrity of the player rating system.
• Keeps Scheduling Department abreast on a daily basis of any changes, checks pit time starts on a weekly basis.
• Enforces CTGC gaming rules and regulations, internal controls, and department/company policies.
• Keeps abreast of special events, entertainment, employee activities, restaurant schedules, etc., and informs other departments of developments affecting their function.
• Monitors business demands and makes necessary adjustments.
• Services guests, handles customer related issues with composure and professionalism.
• Services employees, handles employee related issues with composure and professionalism.
• Schedules Floor Supervisor assignments.
• Maintains confidentiality of sensitive information.
• Performs other related duties as assigned.

Skills

Interpersonal skills

Leadership / Supervision

Customer service

Education

High School Diploma or GED

Job description

Cowlitz Tribal Gaming Authority seeks a Shift Supervisor to assist the Shift Manager with day-to-day operation of table games, including training, counseling, and supervising team members.

Responsibilities include promoting guest service, maintaining positive culture, securing games, and enforcing internal controls while coordinating with Surveillance and Scheduling. Candidates should have supervisory casino experience and strong interpersonal skills.