Table Games Lead: Elevate Guest Experience & Compliance

Cowlitz Indian Tribe; Ridgefield (WA); On-site; USD 39,000 - 47,000; Full time

Job summary

Cowlitz Indian Tribe's ilani Casino Resort seeks a dedicated table games supervisor to oversee all games in assigned areas. You will enforce procedures, maintain player rating integrity, and ensure security of equipment while communicating with Surveillance.

Responsibilities include promoting guest service, coaching staff, handling guest and employee issues professionally, and coordinating with the shift manager.

Qualifications

• Previous dealer experience with knowledge of multiple table games.
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• Endorsements for Blackjack, Baccarat, Craps and Roulette are required.
• Ability to supervise and train staff while enforcing policies.

Responsibilities

• Promotes superior guest service.
• Maintains a positive organizational culture according to Spirit of the ilani values.
• Improves staff skills through training, counseling, supervision and evaluation.
• Serves guests with composure and professionalism and addresses issues smoothly.
• Serves employees and handles employee issues with composure and professionalism.
• Maintains open communication with the assistant or shift manager.
• Keeps abreast of special events and entertainment and restaurant schedules.
• Provides an entertaining, exciting, and memorable guest experience.
• Extends complementary services per the approved comp matrix.
• Performs other duties as assigned and maintains confidentiality.

Skills

Dealer experience

Multiple game knowledge

Game endorsements

Education

High School Diploma / GED

Tools

Computer systems

Job description

Cowlitz Indian Tribe's ilani Casino Resort seeks a dedicated table games supervisor to oversee all games in assigned areas. You will enforce procedures, maintain player rating integrity, and ensure security of equipment while communicating with Surveillance.

Responsibilities include promoting guest service, coaching staff, handling guest and employee issues professionally, and coordinating with the shift manager.