Table Games Floor Supervisor - Elevate Guest Experience

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Visit benefits at gotoworkhappy.com/bi

Healthcare benefits

Job summary

Hard Rock Casino Cincinnati is seeking a skilled Table Games Supervisor under the direction of the Director -Table Games, Shift & Pit Manager. The incumbent will supervise a pit, ensure superior service and maintain game integrity while adhering to policies.

Responsibilities include enforcing policies, promoting the Hard Rock culture, handling guest concerns promptly, protecting rewards and credit lines, and creating a fun, engaging environment; other duties as assigned.

Qualifications

• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must have blackjack knowledge and 2 of 3 core games, Craps, Roulette, Baccarat

Responsibilities

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Works diligently to support the Hard Rock culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customer's rewards and credit lines.
• Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Perform other duties as assigned.

Skills

Table games experience

Management experience

Blackjack knowledge

Craps knowledge

Roulette knowledge

Baccarat knowledge

Job description

Hard Rock Casino Cincinnati is seeking a skilled Table Games Supervisor under the direction of the Director -Table Games, Shift & Pit Manager. The incumbent will supervise a pit, ensure superior service and maintain game integrity while adhering to policies.

Responsibilities include enforcing policies, promoting the Hard Rock culture, handling guest concerns promptly, protecting rewards and credit lines, and creating a fun, engaging environment; other duties as assigned.