Poker Supervisor: Elevate Guest Experience & Integrity

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 42,000 - 70,000; Full time

Job summary

Hard Rock Casino in Cincinnati seeks a Poker Supervisor to lead the poker team, uphold game integrity, and ensure exceptional guest service. You will oversee staff training, ensure compliance with Ohio CCC regulations, and coordinate with management to resolve disputes efficiently.

The role requires strong interpersonal and math skills, a professional appearance, and the ability to multi-task in a fast-paced casino environment. This is a full-time, on-site position with benefits.

Qualifications

• Requires strong interpersonal skills and the ability to engage with guests and staff.
• Capable of working effectively in a team environment and maintaining professional conduct.
• Comfortable entertaining and communicating with the public within a casino setting.
• Strong math skills with the ability to multi-task and manage game flow confidently.

Responsibilities

• Oversee poker team to ensure game integrity and compliance with Ohio CCC regulations.
• Provide leadership to deliver legendary guest service and staff development.
• Ensure staff have training, tools, and mindset to perform as service professionals.
• Resolve disputes quickly and professionally, documenting issues as needed.
• Monitor and maintain facilities and equipment to support poker operations.
• Communicate irregularities to Poker Manager and Surveillance and coordinate with the team.

Skills

Interpersonal skills

Teamwork

Guest entertainment

Mathematical ability

Professional appearance

Education

High school diploma or GED

Job description

Hard Rock Casino in Cincinnati seeks a Poker Supervisor to lead the poker team, uphold game integrity, and ensure exceptional guest service. You will oversee staff training, ensure compliance with Ohio CCC regulations, and coordinate with management to resolve disputes efficiently.

The role requires strong interpersonal and math skills, a professional appearance, and the ability to multi-task in a fast-paced casino environment. This is a full-time, on-site position with benefits.