Table Games - Floor

Bally's Corporation; Nevada; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bally's Corporation is seeking a shift supervisor for Casino Operations to lead staff, oversee table games and slots, and uphold service and integrity standards on the gaming floor.

The role emphasizes supervision, guest satisfaction, and adherence to regulatory requirements, with a focus on teamwork and daily operational excellence.

Responsibilities

• Supervise staff and daily management of a designated shift in the Casino Operations department.
• Provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.
• Support, administer and manage operational goals and monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
• Promote and demonstrate superior customer service in accordance with department and company standards and programs.
• Provide oversight for the gaming floor on their assigned shift.
• Effectively handle customer concerns and requests.
• Monitor chips and cash transactions between dealers and customers and ensure proper payout amounts.
• Maintain accountability for chips, cards, dice and all other gaming equipment.
• Verify table inventories and manage table limits.
• Assist with team engagement by addressing feedback, suggestions, complaints, and grievances.
• Maintain integrity of daily Table Games and ensure regulatory compliance.

Job description

Responsibilities:

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides oversight for the gaming floor on their assigned shift.
• Effectively handles customer concerns and requests.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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