Table Games - Floor

Bally's Corporation; South Lake Tahoe (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

Bally's Corporation in Nevada seeks a Casino Shift Supervisor to oversee the daily operations of the Table Games and Slots on their shift. You will supervise staff, ensure guest satisfaction, and maintain compliance while managing casino floor activities and customer service standards.

The role emphasizes leadership on the gaming floor, accountability for gaming equipment, and effective handling of guest concerns to sustain high service levels.

Responsibilities

• Supervise staff and daily management of a designated shift in the Casino Operations department.
• Provide oversight for all games, game protection, and overall operation of Table Games/Slots on their shift.
• Schedule adherence and coordinate with manager on scheduling concerns with attention to guest satisfaction.
• Promote and demonstrate superior customer service in line with department and company standards.
• Oversee the gaming floor on the assigned shift and address customer concerns promptly.
• Monitor chips and cash transactions between dealers and customers and ensure proper payouts.
• Maintain accountability for chips, cards, dice and all gaming equipment.
• Verify table inventories and manage table limits.
• Engage with team members on their shift, addressing feedback, suggestions, complaints, and grievances.
• Support the integrity of daily Table Games and ensure regulatory compliance.
• Maintain confidentiality in all departmental and company matters.

Job description

Description

Responsibilities:

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides oversight for the gaming floor on their assigned shift.
• Effectively handles customer concerns and requests.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Equal Opportunity Employer

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For further information, please review the Know Your Rights notice from the Department of Labor.