Table Games - Floor

Bally's; Stateline (NV); On-site; USD 54,000 - 78,000; Full time

Job summary

Bally's in Stateline, NV seeks a Shift Supervisor in Casino Operations to supervise staff and manage daily activities on the assigned shift, ensuring game integrity, protection, and smooth operation of Table Games and Slots.

The role emphasizes guest satisfaction, adherence to regulatory compliance, and team engagement, with focus on accurate chip and cash handling and issue resolution.

Responsibilities

• Supervise staff and manage daily activities on the designated shift in Casino Operations.
• Provide oversight for all games, game protection, and operations of Table Games/Slots on their shift.
• Support, administer and manage goals and monitor performance and profit objectives.

Job description

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides oversight for the gaming floor on their assigned shift.
• Effectively handles customer concerns and requests.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.