Table Games - Floor

Bally’s Corporation; Stateline (NV); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Bally's Corporation is seeking a Casino Shift Supervisor to lead a designated shift in our Casino Operations, supervising staff, overseeing all games and the gaming floor, and driving performance and guest satisfaction. You will coordinate scheduling with the manager, promote superior customer service, ensure accurate payouts, and safeguard gaming equipment and cash handling.

Join a team of 11,500 diverse professionals created to entertain guests and deliver memorable moments in one of Bally's

Responsabilidades

• Supervise staff and manage daily operations for a designated shift in Casino Operations.
• Oversee all games, game protection, and the overall operation of Table Games and Slots on their shift.
• Coordinate scheduling with the manager and address scheduling concerns with a focus on guest satisfaction.
• Uphold customer service standards and address issues as they arise.
• Monitor the gaming floor, chip and cash transactions, and ensure accurate payouts.
• Maintain accountability for chips, cards, dice and other gaming equipment.
• Ensure compliance with regulatory requirements and report any issues.

Descripción del empleo

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides oversight for the gaming floor on their assigned shift.
• Effectively handles customer concerns and requests.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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About

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.