Table Games - Floor

Bally's Lake Tahoe Casino and Resort; South Lake Tahoe (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Bally's Lake Tahoe Casino and Resort in South Lake Tahoe, Nevada is seeking an experienced Shift Supervisor to oversee Casino Operations on a designated shift. You will lead staff, supervise table games and slots, and drive service standards to meet guest expectations.

The role emphasizes compliance, floor supervision, and collaboration with management to achieve performance and profit objectives while maintaining a positive guest experience on busy shifts.

Qualifications

• Supervises staff on a designated shift in Casino Operations.
• Oversees table games and slot operations on shift.
• Supports performance and profit objectives while maintaining standards.

Responsibilities

• Supervise staff and daily management of a designated shift in Casino Operations.
• Oversee all games, game protection, and overall Table Games/Slots operations on shift.
• Support, administer and manage performance and profit objectives.
• Adhere to scheduling and coordinate with manager on scheduling concerns.
• Promote and demonstrate superior customer service per standards.
• Provide oversight for the gaming floor on the assigned shift.
• Handle customer concerns and requests effectively.
• Monitor chips and cash transactions and ensure correct payouts.
• Maintain accountability for gaming equipment and inventory.
• Verify table inventories and manage table limits.
• Engage team members and address feedback, complaints and grievances.
• Ensure regulatory compliance and report potential issues to management.
• Maintain confidentiality in all departmental and company matters.

Skills

Staff supervision

Customer service

Shift leadership

Regulatory compliance

Cash handling

Job description

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides oversight for the gaming floor on their assigned shift.
• Effectively handles customer concerns and requests.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.