Table Games - Floor

Bally's Interactive; Stateline (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Bally's Interactive is seeking a shift supervisor in our Casino Operations department. You will oversee staff, manage daily activities for the shift, and monitor all table games and slots operations to ensure smooth, compliant play.

The role emphasizes guest satisfaction, issue resolution, and adherence to company standards. You will coordinate with leadership, uphold security protocols, and maintain accurate cash and device controls on the gaming floor.

Qualifications

• Experience supervising casino staff and managing shift operations.
• Strong focus on guest satisfaction and service standards.
• Ability to enforce compliance with regulatory requirements.

Responsibilities

• Supervise staff and daily management of a designated shift in Casino Operations.
• Oversee games, game protection, and table/slots operations on shift.
• Ensure guest satisfaction, resolve issues, and monitor performance.
• Monitor chips, cash transactions, and payout accuracy on the floor.
• Maintain gaming equipment accountability and inventory control.
• Ensure compliance with regulatory requirements and confidentiality.

Skills

Staff supervision

Shift management

Customer service

Compliance

Job description

Responsibilities:

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides oversight for the gaming floor on their assigned shift.
• Effectively handles customer concerns and requests.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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