Shift Manager - Table Games

Bally's Interactive; Stateline (ID); On-site; USD 45,000 - 65,000; Full time

Job summary

Bally's Interactive is seeking aTable Games Supervisor to oversee daily operations on a designated shift, ensuring high standards of service and compliance. The role focuses on staff supervision, scheduling, and budget adherence to optimize profitability and guest satisfaction.

The position requires strong leadership, attention to regulatory requirements, and the ability to maintain gaming floor integrity and accurate chip and payout handling.

Qualifications

• Supervising staff and daily management of a designated shift.
• Budget process oversight and compliance with department initiatives.
• Customer service standards and guest satisfaction focus.
• Regulatory compliance within area of responsibility.

Responsibilities

• Supervise staff and manage daily operations of a designated Table Games shift.
• Create schedules to control labor costs while meeting staffing objectives and guest satisfaction.
• Assist in budgeting for the department and report budget concerns.
• Uphold superior customer service and department standards across all team members.
• Oversee the integrity of daily Table Games operations and gaming floor oversight.
• Maintain accountability for chips, cards, dice, and other gaming equipment.
• Monitor cash and chip transactions and verify correct payouts.

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games
  department. Provides oversight for all games, game protection, and overall Table Games operations on their
  shift. Supports, administers and manages operational goals and monitors achievements of performance
  and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and
  achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provides recommendations;
  ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance
  with department and company standards and programs. Ensures customer service standards are followed
  by all team members and addresses issues as they arise.
• Responsible for the overall integrity of daily Table Games operations; provides oversight for the gaming floor.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Works closely with Vice President/Director to implement and oversee overall strategies for the overall
  engagement, customer service, comp ability, games layout and mix, revenue growth, and expense
  management in order to maximize profitability.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout
  amounts are paid to customers.
• Maintains and processes all department paperwork, logs, schedules, and communication.
• Responsible for the overall engagement of all team members by addressing and managing team member
  feedback, suggestions, complaints, and grievances.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and
  reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.