Systems Support Tech II — Hybrid IT Helpdesk

Fidelity Bank; Raynham (MA); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Fidelity Bank in Raynham, MA is seeking an IT Help Desk Technician I to provide first-level support for software, operating systems, and hardware. You will log requests, build and upgrade PC workstations, and participate in on-call rotations.

The role requires at least 3 years in technical support, strong problem-solving, and cybersecurity awareness. You will mentor junior staff and contribute to process improvements within a team.

Qualifications

• Minimum of 3 years of technical support experience.
• Preferably in a financial services environment.
• Ability to resolve issues independently and mentor others.

Responsibilities

• Provide primary service desk support to users; log and track requests.
• Troubleshoot hardware and software performance problems.
• Escalate to appropriate teams when needed.
• Build, deliver, set up and upgrade hardware with configurations.
• Support facility builds and relocation projects as required.
• Maintain documentation and contribute to process improvements.

Skills

Technical support

SCCM

Cyber security awareness

Training & mentoring

Problem solving

Tools

SCCM (Configuration Manager)

Windows OS

Hardware setup

Job description

Fidelity Bank in Raynham, MA is seeking an IT Help Desk Technician I to provide first-level support for software, operating systems, and hardware. You will log requests, build and upgrade PC workstations, and participate in on-call rotations.

The role requires at least 3 years in technical support, strong problem-solving, and cybersecurity awareness. You will mentor junior staff and contribute to process improvements within a team.