IT Service Desk Tech II - On-Call Hardware & Software Support

Fidelity Bank; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Fidelity Bank seeks a Systems Support Technician I to deliver first-line service desk support for end users, configure PCs, troubleshoot hardware and software, and document issues in the ticketing system. Build, deploy, and upgrade hardware as needed while maintaining inventory and accurate records.

The role emphasizes strong customer service, teamwork, and on-call rotation. An associate degree or relevant certifications are preferred; three years of technical support experience is required.

Qualifications

• Service desk experience required.
• Ability to troubleshoot technology issues independently.
• Willingness to train and mentor colleagues.
• Strong knowledge of PC hardware, OS, and basic networking.
• Familiarity with SCCM, Active Directory, and Microsoft 365.

Responsibilities

• Provide primary service desk support to users; document and track requests.
• Troubleshoot hardware and software performance issues.
• Escalate to appropriate teams as needed.
• Build, configure, and upgrade hardware and software.
• Assist with office moves and equipment relocation projects.
• Maintain IT inventory records and documentation.
• Support on-call rotation and assist with after-hours work.

Skills

Service desk experience

Independent troubleshooting

Training others

PC hardware

Operating systems

Active Directory

Microsoft 365

Cyber security awareness

Education

Associates degree or relevant certifications

Tools

SCCM

Active Directory

Microsoft 365

Job description

Fidelity Bank seeks a Systems Support Technician I to deliver first-line service desk support for end users, configure PCs, troubleshoot hardware and software, and document issues in the ticketing system. Build, deploy, and upgrade hardware as needed while maintaining inventory and accurate records.

The role emphasizes strong customer service, teamwork, and on-call rotation. An associate degree or relevant certifications are preferred; three years of technical support experience is required.