IT Help Desk & Hardware Support Specialist

Fidelity Cooperative Bank; Raynham (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Fidelity Cooperative Bank is seeking a Systems Support Technician I to provide first level service desk support for end-users, troubleshooting hardware, software, and network issues. You will log requests, maintain inventory, and assist with hardware builds and upgrades in a bank environment.

This role includes on-call rotation and occasional after-hours work to respond to incidents, outages, and project work.

Qualifications

• 3+ years of technical support experience, preferably in a financial services environment.
• Associates degree, or relevant certifications a plus.

Responsibilities

• Provide primary service desk support to users; accurately document and track all user support requests.
• Troubleshoot both hardware and software system performance problems.
• Direct escalation requests to appropriate team.
• Build, deliver, set-up and upgrade of hardware including system configurations and software installations.
• Replace/repair defective equipment.
• Assist with new facility builds, equipment relocation/replacement projects as necessary.
• Collaborate with team to maintain up to date documentation.
• Train and mentor Systems Support Tech I colleagues.

Skills

Customer service

Troubleshooting

Training others

Multitasking

Teamwork

Education

Associates degree or certifications

Tools

SCCM

Microsoft 365

Active Directory

Job description

Fidelity Cooperative Bank is seeking a Systems Support Technician I to provide first level service desk support for end-users, troubleshooting hardware, software, and network issues. You will log requests, maintain inventory, and assist with hardware builds and upgrades in a bank environment.

This role includes on-call rotation and occasional after-hours work to respond to incidents, outages, and project work.