Senior IT Helpdesk & Systems Support Technician

The Cape Cod Five Cents Savings Bank; Raynham (MA); On-site; USD 42,000 - 66,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank is seeking a Systems Support Technician I to provide first level IT support for end-users, manage service desk tickets, and help maintain bank PC workstations.

Responsibilities include troubleshooting hardware and software issues, imaging and deploying systems, tracking inventory, and collaborating with the team on documentation and process improvements. Some on-call rotation and after-hours work are required.

Qualifications

• Minimum of 3 years of technical support experience, preferably in a financial services environment.
• Associates degree, or relevant certifications a plus.

Responsibilities

• Provide primary service desk support to users; accurately document and track all user support requests.
• Troubleshoot both hardware and software system performance problems.
• Build, deliver, set-up and upgrade of hardware including system configurations and software installations.
• Maintain a strong technical understanding of key applications and operating systems.
• Collaborate with team to maintain up-to-date documentation.

Skills

Service desk experience

Troubleshooting

PC hardware

Active Directory

SCCM

Microsoft 365

Education

Associates degree

Certifications

Tools

SCCM

Active Directory

Microsoft 365

Job description

The Cape Cod Five Cents Savings Bank is seeking a Systems Support Technician I to provide first level IT support for end-users, manage service desk tickets, and help maintain bank PC workstations.

Responsibilities include troubleshooting hardware and software issues, imaging and deploying systems, tracking inventory, and collaborating with the team on documentation and process improvements. Some on-call rotation and after-hours work are required.