IT Service Desk Technician II – Hybrid/On-Call

Mutual Bancorp and its Subsidiaries; Raynham (MA); Hybrid; USD 55,000 - 76,000; Full time

Job summary

Mutual Bancorp and its Subsidiaries is seeking a Technology & Information System professional to provide first level end-user support for software, OS, and hardware. The role requires logging and tracking requests, hardware setup, and on-call rotation with other team members.

The position is full-time and hybrid, with flexibility for after-hours work to support service interruptions and project work. Strong troubleshooting, documentation, and teamwork are essential.

Qualifications

• Minimum of 3 years of technical support experience, preferably in a financial services environment.
• Experience with System Center Configuration Manager (SCCM).
• Ability to troubleshoot hardware and software issues independently.
• Cyber security awareness to protect the bank’s systems and data.

Responsibilities

• Provide primary service desk support to users; document and track all requests.
• Troubleshoot hardware and software system performance problems.
• Escalate requests to appropriate teams when needed.
• Build, configure, and upgrade hardware and software assets.
• Assist with facility moves and equipment relocations as required.
• Maintain up-to-date IT documentation and inventories.
• Collaborate with the team and participate in process improvements.

Skills

Customer service

Problem solving

Communication

Teamwork

Education

Associate degree in IT or related field

Tools

SCCM

Job description

Mutual Bancorp and its Subsidiaries is seeking a Technology & Information System professional to provide first level end-user support for software, OS, and hardware. The role requires logging and tracking requests, hardware setup, and on-call rotation with other team members.

The position is full-time and hybrid, with flexibility for after-hours work to support service interruptions and project work. Strong troubleshooting, documentation, and teamwork are essential.