Hybrid Systems Support Tech II: IT Help & Hardware Setup

Cape Cod Five; Raynham (MA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Cape Cod Five is seeking a Service Desk professional to provide first-level support for end-users, handling software, OS, hardware, and peripherals. You will log and monitor requests, build and maintain bank workstations, and participate in on-call rotations with flexible hours.

The role requires 3 years of technical support experience (preferably in financial services), strong diagnostic skills, SCCM knowledge, and a proactive, customer-focused mindset to protect the bank's digital environment.

Qualifications

• Minimum of 3 years of technical support experience, preferably in a financial services environment.
• Ability to resolve and troubleshoot technology issues/requests independently.
• Experience/knowledge of Configuration Manager (SCCM) and cyber security awareness.

Responsibilities

• Provide primary service desk support to users; accurately document and track all user support requests.
• Troubleshoot both hardware and software system performance problems.
• Direct escalation requests to appropriate team.
• Build, deliver, set-up and upgrade of hardware including system configurations and software installations.
• Assist with new facility builds, equipment relocation/replacement projects as necessary.
• Collaborate with team to maintain up to date documentation.
• Maintain a strong technical understanding of key applications and operating systems.
• Train and mentor Systems Support Tech I colleagues.

Skills

Troubleshoot hardware

SCCM

Cyber security awareness

Train others

Customer service

Tools

SCCM

Job description

Cape Cod Five is seeking a Service Desk professional to provide first-level support for end-users, handling software, OS, hardware, and peripherals. You will log and monitor requests, build and maintain bank workstations, and participate in on-call rotations with flexible hours.

The role requires 3 years of technical support experience (preferably in financial services), strong diagnostic skills, SCCM knowledge, and a proactive, customer-focused mindset to protect the bank's digital environment.