IT Systems Support Technician II (Hybrid)

Mutual Bancorp; Raynham (MA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Mutual Bancorp is seeking a Service Desk/Systems Support professional in Raynham, MA. The role provides first-line IT support, handling software, OS, and hardware issues and requires on-call rotation and after-hours flexibility.

You will document requests, troubleshoot problems, and coordinate hardware setup and upgrades while supporting facility projects and maintaining IT inventory. A strong customer focus and teamwork are essential.

Qualifications

• Minimum of 3 years of technical support experience, preferably in a financial services environment.

Responsibilities

• Provide primary service desk support to users; accurately document and track all user support requests
• Troubleshoot both hardware and software system performance problems
• Direct escalation requests to appropriate team
• Build, deliver, set-up and upgrade of hardware including system configurations and software installations
• Assist with new facility builds, equipment relocation/replacement projects as necessary
• Assist with general office upkeep and organization
• Collaborate with team to maintain up to date documentation
• Contribute to team discussions and process improvement initiatives
• Accurately tracking IT inventory
• Maintain a strong technical understanding of key applications and operating systems
• Demonstrates a high level of productivity and efficiency
• Ability to work independently and as part of a team
• Train and mentor Systems Support Tech I colleagues

Skills

Cyber security

Technical aptitude

Mentor teammates

Customer focus

Tools

SCCM

Job description

Mutual Bancorp is seeking a Service Desk/Systems Support professional in Raynham, MA. The role provides first-line IT support, handling software, OS, and hardware issues and requires on-call rotation and after-hours flexibility.

You will document requests, troubleshoot problems, and coordinate hardware setup and upgrades while supporting facility projects and maintaining IT inventory. A strong customer focus and teamwork are essential.