Systems Support Specialist II - Onsite IT & Networking Expert

Generac Power Systems, Inc.

Jefferson (WI)

On-site

USD 60,000 - 80,000

Full time

4 days ago

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Job summary

Generac Power Systems, Inc. in Jefferson, Wisconsin is seeking a Systems Support Specialist II to provide hands-on technical support for desktops, laptops, phones and peripherals within a manufacturing and office setting.

You will troubleshoot hardware, software and network issues, escalating to senior specialists when needed. The role requires an Associate degree in Computer Science or equivalent, with 2 years of troubleshooting experience.

Qualifications

Associate degree in Computer Science or equivalent experience.
2 years of experience troubleshooting PCs, printers, phones and network issues.

Responsibilities

Provide hands-on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phones, printers, bar code scanners and peripherals.
Support higher level specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands-on support through troubleshooting incidents with customers via phone or virtual communication.
Perform assigned tasks with minimum supervision and manage efforts based on proper triage prioritization, documentation and closure; take corrective action and/or escalate incidents to reduce downtime.
Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
Assist in the implementation of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistance of usage.
Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files.
Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
Participate in Tier 1 call/ticket queue as necessary.
Maintain asset inventory of software and hardware through the asset management tool sets.
Ensure all configurations comply with IT policies and security parameters.
Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.
Establish and implement activities to improve technology compliance with internal policies and standards.
Interact with vendors for incident resolution as required.