Onsite IT Systems Support Specialist II

generac

Town of Eagle (WI)

On-site

USD 55,000 - 75,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Generac in Eagle, Wisconsin is seeking a Systems Support Specialist II to provide hands-on desktop, printer, phone and peripheral support within our office and manufacturing environment. You will troubleshoot, install, and upgrade equipment, assist with server OS, network and telephony issues, and help create documentation and knowledge base articles.

This onsite role requires associate degree in CS, at least 2 years of troubleshooting experience, and a willingness to work off-hours or travel as

Qualifications

Associate degree in Computer Science or equivalent experience.
2 years of experience troubleshooting PCs, printers, phone and network issues.

Responsibilities

Provide hands on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phone, printers, bar code scanners and peripherals within an office and manufacturing environment.
Support higher level support specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands on support thru troubleshooting incidents with customers via phone or virtual communication.
Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.
Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.
Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files. Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
Participate in Tier 1 call/ticket queue as necessary
Maintain asset inventory of software and hardware through the asset management tool sets
Ensures all configurations comply with IT policies and security parameters.
Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.
Establish and implement activities to improve technology compliance with internal policies and standards.
Interact with vendors for incident resolution as required.