On-Site Systems Support Specialist II | IT Troubleshooter

Generac Power Systems; Belvidere (IL); On-site; USD 60,000 - 78,000; Full time

Job summary

Generac Power Systems is seeking a Systems Support Specialist II to deliver hands-on desktop, laptop, and peripheral support in a manufacturing and office environment at our Belvidere, IL facility. You will troubleshoot devices, software, and telephony, and work with Tier-3 SMEs when needed to resolve complex incidents.

The role requires an associate degree in CS or equivalent experience, 2 years of hardware/software troubleshooting, and strong knowledge of Windows, AD, and MS Office.

Qualifications

• Associate degree in Computer Science or equivalent experience.
• 2 years of experience troubleshooting PCs, printers, phones and network issues.
• Bachelor’s degree in Computer Science preferred; ITIL/MCSE/Cisco certifications are a plus.

Responsibilities

• Provide hands-on support by installing, diagnosing, and repairing laptops, desktops, phones, printers and peripherals.
• Troubleshoot software/hardware issues and support network and telephony infrastructure.
• Escalate incidents to Tier 3 and document actions for knowledge base.
• Assist with IT policy adherence, asset inventory, and system upgrades.
• Participate in on-call rotation and support after-hours needs.

Skills

Windows troubleshooting

Networking basics

End-user support

Telephony support

Documentation

On-call support

Education

Associate degree in Computer Science

Bachelor's degree in Computer Science

Tools

MS Server

Active Directory

Office 365

Avaya/Cisco PBX

Job description

Generac Power Systems is seeking a Systems Support Specialist II to deliver hands-on desktop, laptop, and peripheral support in a manufacturing and office environment at our Belvidere, IL facility. You will troubleshoot devices, software, and telephony, and work with Tier-3 SMEs when needed to resolve complex incidents.

The role requires an associate degree in CS or equivalent experience, 2 years of hardware/software troubleshooting, and strong knowledge of Windows, AD, and MS Office.