Systems Support Administrator - US

Pearson; Tallahassee (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Systems Support Administrator to manage IT services for educational institutions across the nation. This role emphasizes hands-on experience in a technical environment, providing essential support and troubleshooting for various technologies. With a focus on customer service, you will work remotely while collaborating with teams to enhance technology use in schools. The position offers the chance to impact learning experiences positively while enjoying the flexibility of remote work. Join a dynamic team dedicated to empowering learners and fostering an inclusive environment.

Benefits

2 Primary Laptops

4 External Monitors

Flexible Remote Work

Comprehensive IT Support

Qualifications

• 3+ years in systems administration in a large enterprise environment.
• Experience with hardware/software troubleshooting and network services.

Responsibilities

• Provide technical support and maintenance of school technology and applications.
• Administer and troubleshoot Windows, ChromeOS, and Apple devices.

Skills

Microsoft Azure

Active Directory

Windows Server

SQL

Google Cloud

Hardware/Software Troubleshooting

Scripting

Network Services

Customer Service Skills

Education

Bachelor's Degree

Equivalent Experience

Tools

Microsoft 365

Google Workspace

Endpoint Manager

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for customers nationwide. Candidates should have practical experience in supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and "get things done" in a highly technical environment. Professional customer service skills and independent troubleshooting are essential.

This position is primarily remote (95%), with 5% in-person attendance for events, school visits, or office work at the local Pearson location. Employees must meet remote work requirements, including home office setup and equipment standards.

Equipment Provided by the Company

• 2 Primary Laptops and up to 10 test devices/peripherals
• 4 External Monitors
• Additional hardware supporting multiple primary computers and test devices

Equipment to be Provided by Employee

• Headset (required)
• Keyboard (required)
• Mouse (required)

Overall Responsibilities

• Provide technical support, planning, configuration, implementation, and maintenance of school staff and student technology and applications.
• Assist with escalated support issues, resolving customer problems using troubleshooting techniques.
• Administer and troubleshoot Windows, ChromeOS, ChromeOS Flex, Apple iPads, and printers.
• Manage apps on Google Workspace, Microsoft 365, and Azure.
• Configure devices for staff and students, ensuring access to necessary tools.
• Build, deploy, and maintain servers (domain controllers, web, Linux, SharePoint, DNS/DHCP).
• Gather and evaluate application functions related to customer needs.
• Mentor Service Desk teams and act as primary escalation point.
• Track tickets, prioritize tasks, and participate in stakeholder calls.
• Collaborate on team projects, document processes, and contribute to knowledge bases.
• Perform other duties as assigned.

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Endpoint Manager, Active Directory, Windows Server, SQL, Google Cloud, and related technologies.
• Hardware/software troubleshooting, scripting, and network services.

Experience and Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years in systems administration in a large enterprise environment.
• Availability for on-call, evenings, weekends, and critical outages.
• Strong communication, organization, and multitasking skills.
• Ability to work remotely in a secure environment with broadband access.

Who We Are

At Pearson, our purpose is to help people realize their potential through learning. We are committed to diversity and inclusion and are an equal opportunity employer. For accommodations, contact [e-mail].

Job Details

• Job: TECHNOLOGY
• Organization: Virtual Learning
• Schedule: FULL_TIME
• Workplace: Remote
• Req ID: 19607