Systems Support Administrator - US

Pearson; Austin (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Systems Support Administrator to manage IT services for schools across the nation. This role offers a unique opportunity to work primarily remotely while providing essential technical support and solutions. Ideal candidates will possess strong troubleshooting skills and experience with various IT services, including Microsoft Azure and Windows administration. As part of a diverse team, you will have the chance to mentor others and contribute to a collaborative environment focused on enhancing educational experiences. Join us in making a difference through technology!

Benefits

Company-provided laptops

Flexible remote work

Support for technology setup

Diversity and inclusion initiatives

Qualifications

• 3+ years in systems administration in a large enterprise.
• Bachelor's degree in computer science or equivalent experience.

Responsibilities

• Provide technical support and solutions for school technology.
• Manage and troubleshoot Windows, ChromeOS, and Apple devices.
• Mentor Service Desk teams and resolve escalated support issues.

Skills

Microsoft Azure

Active Directory

Windows Administration

SQL

Powershell scripting

Customer service skills

Troubleshooting

Education

Bachelor's degree in computer science

Tools

Microsoft Endpoint Manager

Google Workspace

Chrome Management

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for our nationwide customers. Candidates should have practical experience supporting and administering various IT services, with a hands-on approach and the ability to manage tasks in a highly technical environment. Professional customer service skills and independent troubleshooting are essential.

This position is 95% remote, with 5% in-person duties such as attending events, visiting schools or customers, or working from the local Pearson office. Employees must have the necessary remote work setup, adhering to company policies on privacy, technology, and equipment standards.

Equipment Provided by Company

• 2 primary laptops and up to 10 test devices/peripherals
• 4 external monitors
• Additional hardware supporting multiple primary computers and test devices

Equipment to be Provided by Employee

• Headset (required)
• Keyboard (required)
• Mouse (required)

Overall Responsibilities

• Provide technical support and solutions, including planning, design, configuration, and maintenance of school staff and student technology and applications
• Assist with escalated support issues, resolving customer problems using troubleshooting techniques
• Troubleshoot daily technical issues for internal and external customers
• Administer and troubleshoot Windows (workstation and server), ChromeOS, ChromeOS Flex, Apple iPads, and printers
• Manage and troubleshoot apps on Google Workspace, Microsoft 365, and Azure
• Configure devices for staff and students, ensuring access to necessary tools
• Build, deploy, and maintain servers including domain controllers, file and print services, web servers, Linux, SharePoint, DNS/DHCP
• Gather, evaluate, and assess application functions related to customer needs
• Mentor Service Desk teams supporting our customers
• Serve as primary escalation point for support requests via ticketing systems and other channels
• Track and prioritize tickets and tasks across multiple projects
• Participate in calls, gather requirements, and collaborate on projects
• Create and follow standard procedures and document processes
• Maintain a knowledge base repository
• Perform other duties as assigned

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure (365, Entra ID, Exchange, SharePoint, VMs)
• Microsoft Endpoint Manager (Intune, Autopilot)
• Active Directory, Group Policy, DNS, DHCP, SMTP, SFTP
• Windows Workstation and Server Administration
• SQL, Google Cloud Directory Sync, Google Workspace, Google Voice, Chrome Management
• Hardware/software configuration and troubleshooting
• Powershell scripting

Experience and Requirements

• Bachelor’s degree in computer science or equivalent experience
• At least 3 years in systems administration in a large enterprise
• Availability for on-call, evenings, weekends, and critical outages
• Ability to work remotely in a secure environment
• Strong communication, organization, and multitasking skills
• Customer-focused, flexible, team-oriented

Who We Are

At Pearson, our purpose is to help people realize their potential through learning. We are committed to diversity and inclusion and are an Equal Opportunity Employer. Qualified candidates will be considered regardless of race, ethnicity, gender, disability, or veteran status. For accommodations, contact [e-mail].

Job Details

• Job: TECHNOLOGY
• Organization: Virtual Learning
• Schedule: FULL_TIME
• Workplace: Remote
• Req ID: 19607